Refund policy
Our Promise Your satisfaction is our priority. If you're not completely happy with your purchase, we'll make it right.
Returns We offer a 30-day return guarantee on all orders. Contact us within 30 days of receiving your order and we'll guide you through the process — no hassle, no questions asked.
How to Return Email us at joyceaffara316@gmail.com with your order number and reason for return. We'll respond within 24–48 hours.
Shipping
- Processing time: 1–3 business days
- Delivery: 7–15 business days worldwide
- Every order includes full tracking — you'll receive a tracking number once your order is dispatched
Refunds Once your return is received and inspected, your refund will be processed to your original payment method within 5–7 business days.
EU Right of Withdrawal If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason. To exercise this right, submit a return request through your account on our store before the 14-day period expires. Once your withdrawal is accepted, we will refund your payment within 14 days of receiving the returned goods. You are responsible for the cost of returning the goods unless otherwise stated. The right of withdrawal does not apply to goods made to your specifications or clearly personalized items.